Refund Policy

1. NO REFUNDS ON ORDERS

As all our products are custom-designed and personalized based on client specifications, we do not offer refunds once an order has been confirmed and moved into production. This policy applies to:

• Customised merchandise (with logos, branding, or any personalization)
• Bulk corporate gifting solutions
• Made-to-order or specially procured items

2. Order Modifications & Cancellations

• Before Production: If you need to modify or cancel your order, please reach out to us within 4 hours of placing it. We will assess feasibility on a case-by-case basis.
• After Production Begins: Once an order has entered the production phase, cancellations and modifications are not possible.

3. Replacements for Damaged or Incorrect Products

Although we do not offer refunds, we do ensure quality assurance and offer replacements in the following cases:

• Damaged Products: If you receive items that are damaged during transit, please report the issue within 24 hours of delivery with photos and videos of the damaged product and packaging, along with unboxing videos
• Manufacturing Defects: If there is a defect that affects product usability, we will evaluate the claim and provide a resolution
• Incorrect Customization: If the final product does not match the approved design specifications, we will replace the item at no additional cost

4. Non-Eligible Cases for Replacements

• Changes in order preference (e.g., “I don’t like the design now”)
• Minor variations in color, size, or print due to manufacturing processes
• Orders that exceed the 24-hour claim window for reporting issues

By placing an order on OffiNeeds.com, you acknowledge and agree to this No Refund Policy.